Refund and returns policy

This policy explains how returns, exchanges and refunds work at Waimers.

Returns

You can ask for a return within 7 days of delivery from your account, or by writing to vioramice@gmail.com. Items must be unused, with their original tags and packaging.

We do not accept returns of:

• Gift cards
• Items marked as not returnable on the product page
• Items damaged after delivery through misuse

Damaged, defective or wrong items

If an item arrives damaged, defective, different from what you ordered, or not as described, or reaches you later than the delivery date we promised, we will take it back and replace it or refund you in full, including shipping. Please share a photo or short video of the item and its packaging so we can sort it out quickly.

Refunds

Once we receive and check the returned item, we approve the refund and send it within 7 working days, to your original payment method. Cash on delivery orders are refunded by bank transfer or UPI to an account you give us. Your bank may take a few more days to show it.

Cancellations

You can cancel an order at no cost until it is shipped. Prepaid orders cancelled this way are refunded in full.

Seller details

• Business name: Waimers
• Address: 745/25, Saini Niwas, Street no - 3, west ram nagar, near mai chand dairy, Sonipat, Haryana 131001
• Email: vioramice@gmail.com
• Phone: 9416874123
• GSTIN: 06OIEPS3969E1ZM
• Website: waimers.vioratech.in

Grievance officer

If you have a complaint, write to our grievance officer. We acknowledge every complaint within 48 hours and resolve it within 30 days of receiving it.

• Name: [grievance officer name]
• Email: vioramice@gmail.com
• Phone: 9416874123
• Address: 745/25, Saini Niwas, Street no - 3, west ram nagar, near mai chand dairy, Sonipat, Haryana 131001